Contact us
Questions about a licence, an activation error or an order? Write to us and we will reply.
Email support
our contact form
We answer within one business day, Monday to Friday.
What to include
To sort things out on the first reply, tell us:
- The email address you used at checkout
- The product name
- The exact error message, or a screenshot of it
- The operating system and version you are installing on
Activation problems
Most activation failures come from a typo, a key used on more devices than the licence allows, or a firewall blocking the publisher's activation server. Check the compatibility notes on the product page first — if that does not solve it, email us and we will replace the key or refund you.