Software assists IT service ( Small Task )
Handling a wide range of small and repetitive tasks to maintain the functionality and efficiency of IT systems and services
Free shipping on orders over $50!
- Satisfaction Guaranteed
- No Hassle Refunds
- Secure Payments
Ticket Management: Receive and prioritize IT support tickets, focusing on minor issues, requests, and routine maintenance tasks.
User Assistance: Provide prompt and courteous assistance to end-users, addressing their inquiries, solving basic technical problems, and guiding them through common issues.
Software Updates: Assist in deploying software updates, patches, and security fixes to ensure all systems are up to date and secure.
Hardware Maintenance: Perform routine hardware checks, such as replacing faulty cables, cleaning equipment, and managing inventory of peripherals and supplies.
Documentation: Maintain detailed records of completed tasks, troubleshooting steps, and resolutions for future reference and improvement.
Password Resets: Handle password reset requests, account unlocks, and user access management, adhering to security protocols.
Backup Management: Monitor and perform regular backups of critical data, ensuring data integrity and disaster recovery readiness.
Routine System Checks: Conduct daily or weekly system checks to identify and address potential issues before they escalate into major problems.
Software Licensing: Keep track of software licenses and ensure compliance with licensing agreements.
Inventory Control: Assist in maintaining an inventory of hardware and software assets, tracking their usage and condition.
Communication: Collaborate with other IT team members to escalate complex issues and coordinate efforts for efficient problem resolution.
Training: Assist in the development and delivery of basic training materials for end-users on common IT tools and best practices